This scenario includes data such as customer transaction data, preferences, purchasing history, demographic information, survey data, customer call center notes and recordings, and so on.
这个场景包括各种数据，比如客户交易数据、偏好、购买历史、人口信息、问卷调查数据和客户呼叫中心记录等。
She receives a call from the Customer Care center to inform her that over the last 30 minutes many shoppers on the Web site have complained about seeing a blank page when they attempt to check out.
她从客户服务中心接到一个电话，告知她在过去的30多分钟内，网站上的许多购物者都抱怨：当他们试图结帐的时候却出现了一个空白页面。
The example used in both parts of this article series is based on a scenario where a call center agent needs to look up information for a particular customer.
该系列文章的各部分中使用的例子都是基于一个场景，在该场景中，一个呼叫中心代理需要检索某一特定客户的信息。
For example, a business analyst might create an analytics flow to extract structured information from customer e-mail or call center reports.
例如，业务分析师可以通过创建一个分析流，从客户电子邮件或呼叫中心报告中提取出结构化信息。
Improve the quality of early warning systems: Internal problem reports, customer E-mail, or call center transcripts can yield important information about emerging product problems.
改进早期警报系统的质量：内部问题报告、客户电子邮件或呼叫中心谈话记录可以提供关于产品问题的重要信息。
A multi channel capability adding self-service, mail, call center and partners was desired to off load the case workers and process customer needs in a timely fashion.
需要一种能够增加自助服务、邮件、呼叫中心和合作伙伴的多渠道能力，以减轻社会工作者的工作量并及时处理客户的需求。
The other key to providing accurate customer service is providing local service reps — not connecting consumers to a rep based in a foreign call center.
提供出色客服的另一个关键是客服人员本地化——不要把消费者指到某个海外电话服务中心的客服代表那里去。
The Call Center and Bank Branch applications invoke stored procedures 1, 2 and 3 to determine the customer number, the account number, and detailed account information, respectively.
Call Center和BankBranch应用程序调用存储过程1、2和3，分别获取客户号、账户号和详细的账户信息。
Call center staff will be able to click on action links highlighting customer id number, or issue id number.
呼叫中心人员可以点击高亮显示的客户ID号或者问题的ID号进行链接。
In this case, the end user is Jane, a customer service representative, who is interacting with a call center application.
在这里，终端用户是Jane，她是一位客户服务代表，正在与一个呼叫中心应用程序户交互。
For example, if a high-value retail banking customer dials the call center to complain, the new software may predict-based on the customer's data-that the individual is likely to leave.
例如，如果重要的零售银行客户联系呼叫中心来发牢骚，那么，该新软件将会预测——基于客户数据——这个客户将要离开。
Already, affinity programs are exploring the complex factors that influence customer loyalty by mining such diverse sources as customer call-center data and Twitter feeds.
亲和力计划(affinity programs)通过挖掘客户呼叫中心数据和Twitter提要等不同资源，探索影响客户忠诚度的复杂因素。
Supports call-center productivity and Internet-enabled customer self-service and improves overall operations.
支持呼叫中心效率和基于Internet的客户自助服务，改进了总体操作。
Call center at this stage should be as reflected in its powerful database function, and this is the important data source to obtain effective customer resources.
呼叫中心在这个阶段所体现的应该是其强大的数据库功能，而这个正是获取有效的客户资源的重要数据来源。
In this phase the call center as a business the important point of contact with the customer, every day, and a large number of customers in the interaction.
在此阶段呼叫中心作为一个企业与客户的重要接触点，每天都和大量的客户在进行互动。
Through marketing policy adjustment, through the call center for off-grid effectively retain customers, to win customers, even into the new customer life cycle.
通过市场营销政策的调整，可通过呼叫中心对离网客户进行有效挽留，甚至重新赢得客户，进入新的客户生命周期。
Because the telecom industry customer base is bigger, in the high risk early warning management and high value clients from network management, call center irreplaceable become a important channel.
因为电信行业的客户基数较大，在高危客户的预警管理和高价值客户的离网管理中，呼叫中心成为无法替代的一个重要渠道。
Through analyzing the basic data of effective call center, can help enterprises to obtain customer information, provide strong support for further customer development.
通过对呼叫中心基础性数据的有效分析，可以帮助企业获取客户资料，为进一步的客户开发提供强有力的支持。
The Nature of Call Center Inbound Services Philippine Industry - for most companies, communication is a major prerequisite for maintaining good customer relations.
性质的呼叫中心服务访港菲律宾产业-对于多数公司来说，沟通是一个重要的先决条件，保持良好的客户关系。
If the REM system detects a potential problem, it diagnoses the cause and location, and automatically makes a service call to the Otis Customer service Center.
如果REM系统检测到一个潜在的问题，它将对问题的诱因和位置进行诊断，并自动拨打维修电话给奥的斯客户服务中心。
Call center could be taken grant as the locomotive for container shipping customer service improving, also be the first stop that customers deal with company the company.
因为呼叫中心可以说是整个集装箱航运客户服务改善的火车头，是顾客与公司进行业务往来的第一站。
As the gateway to customer, how to improve customer satisfaction degree is a problem that every call center manager should face to.
作为与客户交流的直接门户，如何提高呼叫中心客户满意度摆在每个呼叫中心运营者面前。
Call Center is also called Customer Service Center, and it's a typical application of CTI (Computer telephony Integration) technology.
呼叫中心又称为客户服务中心，它是CTI技术的一种典型应用。
As an enterprise to provide quality customer service and the main window, call center is playing more and more important role.
作为企业提供优质客户服务的主要窗口和平台，呼叫中心正在扮演着愈来愈重要的作用。
Modern call center become customer key part, relation of administrative system as enterprise and customer way exchanged to go on.
现代的呼叫中心作为企业与客户进行交流的途径成为客户服务体系中的核心部分。
The modern call center carries on the exchange as the enterprise and the customer the way, becomes the core part of in the customer service system.
现代的呼叫中心作为企业与客户进行交流的途径，成为客户服务体系中的核心部分。
Suning has set up the customer service system which is first of its kind embracing the call center as a platform and CRM as its management objective.
客户服务方面，苏宁电器建立了业内首个以呼叫中心为平台、以CRM为管理目标的客户服务体系。
Suning has set up the customer service system which is first of its kind embracing the call center as a platform and CRM as its management objective.
客户服务方面，苏宁电器建立了业内首个以呼叫中心为平台、以CRM为管理目标的客户服务体系。
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