Chapter three go on explaining the relevant theory of balanced scorecard, expounding the Delphi method and Analytic Hierarchy Process adopted in detail.
第三章对平衡计分卡的相关理论进行了阐述，并对本文采用的德尔菲法和层次分析法进行了详细论述。
Secondly, based on the integration of balanced scorecard and analytical hierarchy process, the priority ratings of customer requirements from the angles of no-customer views were determined.
通过平衡记分卡和比例标度法的集成，确定基于非顾客视角的顾客需求优先度；
Secondly, based on the integration of balanced scorecard and analytical hierarchy process, the priority ratings of customer requirements from the angles of no-customer views were determined.
通过平衡记分卡和比例标度法的集成，确定基于非顾客视角的顾客需求优先度；
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