适应公司改造自己，满意客户服务他人。
Transform themselves to adapt to the company, customer satisfaction, service to others!
作为一名推销员，首要原则就是要尽你所能使客户满意。
As a salesman, your cardinal rule is to do everything you can to satisfy a customer.
我们确实在七天内提供价格调整，以确保我们的客户满意。
We do offer price adjustments within seven days of purchase to ensure our customer satisfaction.
我们提供七天的价格调整，以确保我们的客户满意。
We do offer price adjustments for seven days of purchase to ensure our customers' satisfaction.
其中一个原因是，银行必须争夺那些对它们提供的服务不满意就会转投其他银行的客户。
One reason is that banks must compete for customers who will switch to another bank if they are dissatisfied with the service they receive.
我确实认为既可以提高客户满意度，又可以降低成本。
I really believe that it is possible to both improve customer satisfaction and reduce costs.
客户对他们服务的满意度达90%以上。
Customer satisfaction with their service runs at more than 90 percent.
网上购物之后通常会有一个客户满意度调查。
Online purchases are routinely followed up by a customer satisfaction survey.
一个正在进行的项目——“追踪者”，在研究很长一段时期内的趋势或客户满意度。
Trackers, which are ongoing projects that look at trends or customer satisfaction over a long period of time.
经济学家杰森·墨菲认为，公司使用客户满意度评级是因为一个闪亮的星评反馈已经成为现代经济的核心竞争力来源。
Economist Jason Murphy says that companies use customer satisfaction ratings because a shining display of star feedback has become the nuclear power sources of the modern economy.
然而，对于实行客户满意调查来说，最重要的事情是你得到答案以后的进展。
However, the most important thing about conducting a customer satisfaction survey is what you do with their answers.
这个循环图(见图13)反映了客户满意的所有步骤。
The cycle shown in Figure 13 reflects every step of customer satisfaction.
你将更有效地测试；当你的产品成熟的时候，你将通过在不同阶段中增加满意的客户来增加你的客户基础。
You'll test more effectively; and, as your product matures, you'll increase your customer base by adding satisfied customers in phases.
美国公司缺乏这样的特质，并且导致了他们直接强调股东利益而不是客户满意。
This attribute is lacking in us corporations and is a result of a direct emphasis on shareholder wealth rather than customer satisfaction.
如果这些方面中有任何一些失败了，那么结果将是破坏性的，影响操作成本及客户满意。
If any of these areas fail, the results can be devastating, affecting operational costs and customer satisfaction.
这种“重新启动”发生的时间离发布日期越近，它对客户满意、收入，和公司的底线的影响就越大。
The closer to a release date this "reboot" happens, the greater its impact on customer satisfaction, revenues, and the company's bottom line.
CMMI通过提供更好的预测性和更高的效率，并最终导致更低的成本和更满意的客户来帮助组织提高竞争力。
The CMMI helps organizations sharpen their competitive edge by providing better predictability and greater efficiency, ultimately leading to lower costs and more satisfied customers.
今年这次研究的整体满意水平与2008年基本持平，前两年客户满意度都在持续下降。
Overall satisfaction levels in the study remained about flat compared with 2008 levels, following two years of satisfaction declines.
如果你要做一项客户满意调查，那么你对客户问什么样的问题是非常重要的。
When you conduct a customer satisfaction survey, what you ask the customers is important.
A：如果你不让你的客户满意，他们会记在心里，通过不再买你的东西来惩罚你。
A: If you don't satisfy customers, they would remember, and they will punish you by not buying your products.
保证客户满意最好的办法，同时也是控制费用的办法通常是得到客户的输入。
The best way to ensure customer satisfaction and control costs is to continually get customer input.
你将能够让不满意的客户满意。
从得到客户满意调查的答案中应该做些什么？
你该以怎样的频度进行客户满意调查？
How Often Should You Conduct a Customer Satisfaction survey?
什么时候进行客户满意调查？
给他们发邮件，邀请他们接受一次客户满意调查。
Email them an invitation to take a customer satisfaction survey.
密歇根大学2007年美国客户满意度指数显示，有线及卫星电视遭受了“所有参与调查的行业中最低的客户满意度”。
The University of Michigan's 2007 American Customer Satisfaction Index said that cable and satellite TV suffered "the lowest level of customer satisfaction among all industries covered."
通过交付这个增强的功能可以减少成本并增加客户满意度。
Delivery of this enhanced capability would reduce costs, as well as increase customer satisfaction.
通过交付这个增强的功能可以减少成本并增加客户满意度。
Delivery of this enhanced capability would reduce costs, as well as increase customer satisfaction.
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