实证检验结果表明：信任、易用性、反应性和可靠性是e 服务质量的决定因素。
The results show that trust, ease of use, responsiveness and reliability are determinants of e-service quality, and among them trust has the most important affection one-service quality.
实证检验结果表明：信任、易用性、反应性和可靠性是e 服务质量的决定因素。
The results show that trust, ease of use, responsiveness and reliability are determinants of e-service quality, and among them trust has the most important affection one-service quality.
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