客户可能以为他们只有接听了电话才需要付费。
The customers probably thought that they didn't have to pay unless they answer the phone.
如果愿意的话，公司也可以选择在更多的时间接听客户的电话。比如有的人从早晨九点以前开始上班，而有的人从下午五点以后上班。
A company, if it chooses to, can even respond to calls from customers during more hours, if some people begin work prior to 9 a.m. and others stay later than 5 p.m.
然而，她的管理能力在这里毫无用武之地，她说：“我每天要花四五个小时接听电话，还要帮助那些不会操作电脑的客户办理转账业务。”
The work didn't require her management skills: "I was answering phones for four or five hours a day and transferring money for people who couldn't use a computer."
主要负责电话的接听，解答客户的疑问，及安排一些维修、安装工作。
Mainly responsible for answering the phone, answering the questions, and arrange customers some repairs, installation work.
答：我们尽量接听打来的电话，但是有些时候可能您打来的时候我们正在与其他客户通话。
We try to answer phone calls as they come in, but sometimes we are on the phone with other customers at the time you call.
当行政人员外出时，负责接待来访客户、接听电话等行政事务；
In the absence of office administration, greeting clients and answering ph one calls, etc;
“一次解决率”的定义是指客户的服务需求在第一次呼叫的过程中由第一个接听电话的座席完全解决。
By definition, this means that a customer's request is handled completely during the first call and by the first agent to answer the call.
“一次解决率”的定义是指客户的服务需求在第一次呼叫的过程中由第一个接听电话的座席完全解决。
By definition, this means that a customer's request is handled completely during the first call and by the first agent to answer the call.
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