实时参考咨询的过程模式体现了实时参考咨询实时交互的特点，而这一特点正是实时参考咨询备受图书馆和用户关注的原因。
The process model of online chat reference embodies the real-time and reactive features, which is one of the reasons why online chat reference is cherished by many librarians and users.
以碧聊聊天室网络平台为基础，利用一定的技术，构建一个具有交互式、实时性、动态性等优点的网络参考咨询室。
On the basis of the Bchat Chatroom, the author has designed a network reference and inquiry room integrating email, BBS, chat, Web page, etc. and having the interactive, realtime and dynamic nature.
概述实时虚拟参考咨询的窘困现状并分析其原因。
This paper indicates the current dilemma of the real-time reference service and analyzes its reason.
目前国内大多数数字参考咨询服务系统的功能还不尽完善，有些系统没有实时咨询模块，有些系统则缺乏完整的常见问题库或没有专家调度。
Functions of most domestic DRS systems are not perfectly developed at present. Some DRS systems have no real-time module, lack of well-developed FAQ database or short of expert-dispatched.
最后，作者对系统的整个开发过程进行了总结，并展望了虚拟参考实时咨询系统的发展趋势。
Finally, writer concludes the whole developing procedure, and expand on the future developing tendency of VRCS.
最后，作者对系统的整个开发过程进行了总结，并展望了虚拟参考实时咨询系统的发展趋势。
Finally, writer concludes the whole developing procedure, and expand on the future developing tendency of VRCS.
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