没错，一般情况下，我都会让客户在电话上等着别挂，我马上设法帮他们解决问题。
Since your job doesn't involve answering other people's calls, I would guess that your callers are waiting for you to look up information while they hold.
先生，我们要你先别挂电话（意译），我马上会派一部救护车过去，他们有油压救命器材和其他仪器会完成（救助）任务。
Operator: Sir, I need you to stay on the line. I'm sending an ambulance right now and they'll have the Jaws of Life and other equipment to do the job.
先生，我们要你先别挂电话（意译），我马上会派一部救护车过去，他们有油压救命器材和其他仪器会完成（救助）任务。
Operator: Sir, I need you to stay on the line. I'm sending an ambulance right now and they'll have the Jaws of Life and other equipment to do the job.
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