瑞吉专职管家代表着瑞吉品牌的最高服务水准。
The St Regis Butler represents the epitome of the highest standards of Butler service in the St Regis Brand.
必要情况下，专职管家也有权决定客房无需打扫。
Shift Leader may also decide not to touch anything in the room and leave without cleaning, whenever necessary.
专职管家需在排定的客房所在楼层电梯厅等待客人到达。
Butler shall proceed to guest lift lobby of assigned room's floor and wait for guest's coming up.
所有的专职管家应熟知所有预抵客人客史里的需求与喜好。
All Butlers shall review all arriving guests needs and preferences located in guest History.
标准：所有时候专职管家都要向所有的客人和员工打招呼。
Standard: Butlers will Greet all guests and Associates at all times.
她下岗之后就做起了专职管家婆，照料一家老小的生活起居。
After being laid off from work, she became a full-time housekeeper, taking care of the whole family.
专职管家需检查已排定的客房并确保客房已为客人入住做好准备。
Butler shall inspect assigned guest room and ensure everything in the room is ready for occupying.
专职管家将在客人不在房间里时检查客房，并从中找到客人的需求与喜好。
Butlers will inspect Guest rooms in the absence of Guests to find Guest needs and preference.
专职管家服务，房内配备宽带上网、私人保险箱，为您提供充分的商务便利。
Full-time butler service, broadband Internet access and private safe in room, all cater to your business convenience.
专职管家应从系统中核查客人的信息以确定在自己工作楼区明天预计离店的客人。
Butler of afternoon shift shall check system guest information to identify the next day's departure guests within his working station.
旧韦基·耶蒂不提供现场的餐厅，酒店靠近许多佛罗伦萨餐厅。专职管家可协助预定。
Palazzo Vecchietti does not offer an on-site restaurant but the hotel is close to many Florence restaurants. The butler can assist with reservations.
楼面专职管家要检查所有衣物并立刻指出任何存在的问题，并向洗衣房领班或经理报告。
The Floor Butler will inspect all items and point out any concerns immediately and rectify them with the Laundry Shift leader or Manager.
无论是在客房，走廊，大堂，或所有其他地方，专职管家都要向所有的人微笑并打招呼。
Whether it is in Guest Room, Guest Corridors, Lobby, Both and other areas, Butlers will offer a smile and appropriate greeting to all.
程序：程序：1，所有专职管家部的员工在所有时候对所有的客人都必须表现出一种专业的态度。
Procedures: 1, all Butler Associates will handle themselves in a professional manner at all times to all guests.
一周的时间并不很长，但所有的专职管家们都全心投入，日以继夜的工作，甚至牺牲与家人团聚的时间。
A week time isn't that long, but all these associates who acted as personal butler, contributed themselves, sacrificed the time for being with their family.
专职管家必须通晓对客服务方面的各种知识，根据客人喜好提供给量身定度的服务给客人一个美好的入住体验。
The Butler must be knowledgeable about all guest related aspects, stressing on his preferences and itinerary in order to provide a bespoke service and ensure a memorable experience.
中班的专职管家应在晚上9点前晚致问候电话，以了解客人的意见并为其离店提供服务，例如早晨叫醒服务及安排车辆接送。
Butler of afternoon shift shall make courtesy call any time before 9 pm in order to obtain guest comments and offer departure services, such wakeup call, car arrangement.
每个专职管家工作间都有一块用来记录特定相应楼层客人信息的白板。专职管家有责任在每个班次内更新白板上的客人信息。
One piece of white board is located in every butler's pantry room, which is served as place of recording guest information of particular floors.
专职管家应将问候电话记录在宾客问候电话记录表上，以便于第二天的早班专职管家能够在客人离店时跟进客人所要求的服务及送别。
Butler shall make record on guest Courtesy Call Log form so that butler of the next day's morning shift will be able to follow up with required butler services and farewell guest upon their leaving.
专职管家应将问候电话记录在宾客问候电话记录表上，以便于第二天的早班专职管家能够在客人离店时跟进客人所要求的服务及送别。
Butler shall make record on guest Courtesy Call Log form so that butler of the next day's morning shift will be able to follow up with required butler services and farewell guest upon their leaving.
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