顾客期望得到什么样的电动汽车呢？
准确的市场调研：把握顾客期望，发现潜在需求。
Precise market research - understand customer expectation and explore potential demand.
最后阐述了顾客期望价值与顾客购买决策以及顾客满意的关系。
And we also introduce the relationship between customer value, purchase decision and satisfaction.
在服务企业里，顾客期望是指顾客对企业服务行为和服务绩效的预期和希望。
Customer expectation is a desire for service behavior and service performance by customer.
为了保持关键顾客，企业不得不研究顾客价值的转变，尤其是顾客期望价值的转变。
They also have to study the conversion of customer value, especially the customer desired value.
服务你的顾客就像你期望他人服务你一样。
而要想干得很好，我就必须超出顾客的期望！
But, to be GREAT in my business, I have to EXCEED the customer's expectations!
我们的目标是要超越顾客的期望。
服务质量水平是由顾客对服务的期望和感知之间的差异决定的。
Service quality depends on the difference between customers' expectations and perceptions of the service.
怎样令顾客满意，达到他们的期望，一个计程车司机给我上了宝贵的一课。
A cab driver taught me a million dollar lesson in customer satisfaction and expectation.
当顾客投诉，他们有什么期望？
而要想干得很好，我就必须超出顾客的期望！
But, to be GREAT in my business, I have to EXCEED the customers expectations!
顾客满意和期望是给我们始终不渝的追求理念。
Customer satisfaction and expectations is our consistent pursuit of the idea.
顾客的期望对顾客满意度并没有直接影响。
It is found that customers' expectations do not directly effect customer satisfaction.
修改《培训项目设计与开发控制》，更好地满足顾客的要求和期望。
Modify the training program design and development, better control "to meet customer requirements and expectations."
一位出租车司机给我上了一堂价值百万美元的课——一堂关于顾客的满意度与期望值的课。
A cab driver taught me a million dollar lesson on customer satisfaction and expectation.
NVH应该能超过顾客的期望值。
NVH应该能超过顾客的期望值。
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