逆向物流；服务品质；PZB服务品质模式； 品质机能展开；网路层级分析法。
Reverse Logistics; Service Quality; PZB Service Quality Model; Quality Function Deployment; Analytic Network Process.
绩效管理模式的设计中，有效的运用了工作分析法。
In the design of performance management manners, job analysis methods are applied effectively.
绩效管理模式的设计中，有效的运用了工作分析法。
In the design of performance management manners, job analysis methods are applied effectively.
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