服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。

Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.

youdao

服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。

Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.

youdao