在下一个小节中，您将确保Web服务像预期那样运行。
In the next section you will make sure that it is working as expected.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
你可以预期这一服务付费。
房间、食物和服务都超过预期。
但是使用网络服务的用户数并没有达到公司的预期。
But the network has not gained as many customers as the company expected.
你可以提供的是高预期价值，高利润，低偿还率的服务吗？
What can you offer that is high perceived value, high margin, and low redemption?
在服务企业里，顾客期望是指顾客对企业服务行为和服务绩效的预期和希望。
Customer expectation is a desire for service behavior and service performance by customer.
管理批发商以达到预期的服务水平。
管理批发商以达到预期的服务水平。
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