价值研究是客户关系管理研究中基础而关键的问题。
The value research is the basic and Key problem in the customer relationship management.
客户关系管理最基本的问题是量化顾客终身价值。
The key point of customer relationship management is how to quantify customer lifetime value (CLV).
客户关系管理的核心是客户价值。
The core of customer Relationship Management is customer value.
客户价值的评价是客户关系管理的一项重要工作。
The evaluation of customer value is an important job of customer Relationship Management (CRM).
本文所要研究的是基于顾客价值的客户关系管理。
This paper was a study on the Customer Relationship Management based on the Customer Value.
本文从价值管理的角度对企业客户资本管理进行了分析。
This article analyze customer capital management from the point view of value management(VM).
客户关系管理；知识管理；客户价值；客户生命周期。
Customer Relationship Management; Knowledge Management; Customer Value; Customer life cycle.
因此客户关系管理的首要关键就是对客户的价值进行评估。
For effective relationship management, it is important to gather information on customer value.
客户关系管理；客户忠诚；客户满意；客户让渡价值。
CRM; customer loyalty; customer satisfaction; customer delivered value.
核心功能是客户关系管理，维护客户的生命价值。
The core function is the customer relationship management, maintain the customer's life value.
核心功能是客户关系管理，维护客户的生命价值。
The core function is the customer relationship management, maintain the customer's life value.
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