根据这一发展趋势，本文提出从客户知识价值的角度来分析客户价值。

In this paper, the authors put forward analyzing customer value based on customer knowledge value.

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在知识经济时代下，客户的价值地位十分明显。

At the age of knowledge economy, the position of client value is very obvious.

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客户关系管理；知识管理；客户价值；客户生命周期。

Customer Relationship Management; Knowledge Management; Customer Value; Customer life cycle.

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客户关系管理；知识管理；客户价值；客户生命周期。

Customer Relationship Management; Knowledge Management; Customer Value; Customer life cycle.

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