A cab driver taught me a million dollar lesson in customer satisfaction and expectation.
怎样令顾客满意，达到他们的期望，一个计程车司机给我上了宝贵的一课。
A cab driver taught me a million dollar lesson on customer satisfaction and expectation.
一位出租车司机给我上了一堂价值百万美元的课——一堂关于顾客的满意度与期望值的课。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
People always keep much high expectation and feel satisfaction with current situation in no time.
人都是这山望着那山高，对自己的现状没有满意的时候。
People always keep much high expectation and feel satisfaction with current situation in no time.
人都是这山望着那山高，对自己的现状没有满意的时候。
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