Try to reach or exceed the customer expectation in quality and services.
在质量及服务方面满足或超越客户的期望与要求。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
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