In this paper, the authors put forward analyzing customer value based on customer knowledge value.
根据这一发展趋势，本文提出从客户知识价值的角度来分析客户价值。
Knowledge value is relevant information and technology customer gained from enterprise's service.
知识价值是顾客享受企业服务过程中所获得的相关信息和技能。
Customer Relationship Management; Knowledge Management; Customer Value; Customer life cycle.
客户关系管理；知识管理；客户价值；客户生命周期。
Customer Relationship Management; Knowledge Management; Customer Value; Customer life cycle.
客户关系管理；知识管理；客户价值；客户生命周期。
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