Try to reach or exceed the customer expectation in quality and services.
在质量及服务方面满足或超越客户的期望与要求。
Precise market research - understand customer expectation and explore potential demand.
准确的市场调研：把握顾客期望，发现潜在需求。
Customer expectation is a desire for service behavior and service performance by customer.
在服务企业里，顾客期望是指顾客对企业服务行为和服务绩效的预期和希望。
Figure 2: Expectation model for customer and company.
图2：客户和公司例子的期望模型。
Expectation model: Customer and company
期望模型：客户和公司
A cab driver taught me a million dollar lesson in customer satisfaction and expectation.
怎样令顾客满意，达到他们的期望，一个计程车司机给我上了宝贵的一课。
When serving our customer, we firmly believe that your expectation can be completely satisfied.
在服务我们的客户时，我们确信您的期望在我们这里能够完全得到满足。
A cab driver taught me a million dollar lesson on customer satisfaction and expectation.
一位出租车司机给我上了一堂价值百万美元的课——一堂关于顾客的满意度与期望值的课。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
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