其它顾客甚至会向管理人员投诉的。
拉近收益管理和顾客忠诚。
Close the Divide between Revenue Management and Customer loyalty.
信息系统管理，如财务预估、顾客利润分析。
Management information system (e.g. financial forecasting and customer profitability analysis).
服务质量和顾客满意一直是市场研究和管理的核心。
Service quality and customer satisfaction is always the core of market research and management.
高级旅行顾问的主要职责就是规划并管理好顾客的行程。
A senior consultant's major duty is to plan and manage a client's trip.
解释为什么顾客服务和革新对管理者的工作很重要。
Explain why customer service and innovation are important to manager's job.
客户关系管理最基本的问题是量化顾客终身价值。
The key point of customer relationship management is how to quantify customer lifetime value (CLV).
永创的质量方针：科学管理、质量第一、信誉第一、顾客至上。
The policy of Crever: scientific management, quality first, reputation first, customer god.
它的研究为顾客关系管理提供了一个新的视角。
The research on brand community has offered a new visual angle for customer relation management.
然后，研究了顾客知识管理的基础问题。
Then, the problem of customer knowledge management foundation is studied.
ISO 9001所关注的是质量管理体系在满足顾客要求方面的有效性。
It focuses on the effectiveness of the quality management system in meeting customer requirements.
因此，有效的收入管理需要深入认识顾客的价值。
Therefore, effective revenue management requires an understanding of customer value.
而在网络营销环境下顾客忠诚度管理比传统营销方式困难得多。
Customer loyalty management is more difficult in the Internet marketing environment than traditional marketing methods.
因此，顾客知识管理将会是企业新的竞争优势的重要来源。
So customer knowledge management may help to achieve new competitive advantages for enterprise.
最高管理者如何了解到顾客的要求，如何确保满足顾客的要求。
Top management how to understand customer requirements, how to ensure that meet customer requirements.
本文所要研究的是基于顾客价值的客户关系管理。
This paper was a study on the Customer Relationship Management based on the Customer Value.
顾客忠诚管理理论方面的研究，主要体现为顾客忠诚含义和顾客忠诚价值两个方面。
The theoretical study of customer loyalty management involves the meaning and value of customer loyalty.
按《顾客满意度管理程序》和《持续改进管理程序》来达到满意目标。
According to Customer Satisfaction Management Procedure and Continual Improvement Management Procedure, to achieve the goal.
顾客要求变更您管理的项目的范围。
A customer requests a scope change in the project you are managing.
没有对顾客满意程度的测量就无法持续改进企业的质量管理体系。
We won't improve business's quality management system without customer satisfaction's test.
没有对顾客满意程度的测量就无法持续改进企业的质量管理体系。
We won't improve business's quality management system without customer satisfaction's test.
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