服务你的顾客就像你期望他人服务你一样。
服务质量水平是由顾客对服务的期望和感知之间的差异决定的。
Service quality depends on the difference between customers' expectations and perceptions of the service.
在服务企业里，顾客期望是指顾客对企业服务行为和服务绩效的预期和希望。
Customer expectation is a desire for service behavior and service performance by customer.
在服务企业里，顾客期望是指顾客对企业服务行为和服务绩效的预期和希望。
Customer expectation is a desire for service behavior and service performance by customer.
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