最后阐述了顾客期望价值与顾客购买决策以及顾客满意的关系。
And we also introduce the relationship between customer value, purchase decision and satisfaction.
为了保持关键顾客，企业不得不研究顾客价值的转变，尤其是顾客期望价值的转变。
They also have to study the conversion of customer value, especially the customer desired value.
一位出租车司机给我上了一堂价值百万美元的课——一堂关于顾客的满意度与期望值的课。
A cab driver taught me a million dollar lesson on customer satisfaction and expectation.
一位出租车司机给我上了一堂价值百万美元的课——一堂关于顾客的满意度与期望值的课。
A cab driver taught me a million dollar lesson on customer satisfaction and expectation.
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