因此，供电企业采取及时恰当的服务补救措施是非常必要的。
Therefore, it is necessary that the enterprise take appropriate remedial measures of service.
文章从了解服务补救的概念入手，阐述了图书馆实施服务补救的几项措施。
This paper has explained the concept of service remedy and expounded measures of service remedy.
你的服务补救计划是怎样的？
服务补救作为服务营销理论，已逐步应用到医院的服务实践中去。
Service recovery as a theory of services marketing has gradually been applied to hospital services.
一线员工的服务补救绩效对顾客补救后的满意度起着重要作用。
Frontline staff's service recovery performance has significant effect on customer satisfaction after service recovery.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救包括外部服务补救与内部服务补救。
The service recovery include the exterior service recovery and the internal service recovery.
而执行良好的服务补救能重拾顾客满意，建立顾客关系和防止顾客流失。
The well-executed recovery can restore customer satisfaction, build customer relationships and prevent customer defections.
本文提出了成功服务补救“五步骤”模型，希冀对图书馆读者服务有所启发。
This text puts forward a "five steps" model of an successful remedy in reader service.
本文提出了成功服务补救“五步骤”模型，希冀对图书馆读者服务有所启发。
This text puts forward a "five steps" model of an successful remedy in reader service.
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