文章的第二部分，我们对服务营销的相关理论进行了梳理。
In the second part of the text, we introduce the correlative theory of service marketing.
服务补救作为服务营销理论，已逐步应用到医院的服务实践中去。
Service recovery as a theory of services marketing has gradually been applied to hospital services.
服务补救作为服务营销理论，已逐步应用到医院的服务实践中去。
Service recovery as a theory of services marketing has gradually been applied to hospital services.
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