第三部分,饭店企业内部服务质量差距模型的构建。
Part three: Construction of the gap model of the service quality inside hotel enterprises.
英语培训;顾客感知服务质量;交互质量;服务质量差距。
English training; Customer Perceived Service quality; Interaction quality; Service quality gap.
英语培训;顾客感知服务质量;交互质量;服务质量差距。
English training; Customer Perceived Service quality; Interaction quality; Service quality gap.
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