在服务企业里，顾客期望是指顾客对企业服务行为和服务绩效的预期和希望。
Customer expectation is a desire for service behavior and service performance by customer.
我国建立现代信息服务，就需要建立先进的绩效评估体系。
Our country needs an advanced performance evaluation system for setting up modern information service.
一线员工的服务补救绩效对顾客补救后的满意度起着重要作用。
Frontline staff's service recovery performance has significant effect on customer satisfaction after service recovery.
bsc；物业服务公司；客服人员；绩效考核体系。
BSC; Property service company; Customer service; Performance appraisal system.
目的了解福州市社区卫生服务中心工作绩效情况。
Objective To find out the performance of the community health service(CHS) centers in Fuzhou.
督导各社在服务计划方面之绩效。
Monitor each club's performance with respect to service projects.
提升石油技术服务企业竞争力，有效的员工绩效管理是关键。
The effective employee performance management is key to advance competence of petroleum technology service enterprise.
支付方式作为一种经济激励手段，关系到整个医疗服务体系的绩效。
Provider payment system as economic incentive affects the whole health care system performance.
公共图书馆；读者服务；质量评价；绩效评价；
Public library; Readers' service; Quality evaluation; Performance evaluation;
从服务过程出发改善服务质量，能够在一定程度上减低企业成本，提高绩效水平。
Improving service quality from the aspect of service process can save cost and enhance performance.
从服务过程出发改善服务质量，能够在一定程度上减低企业成本，提高绩效水平。
Improving service quality from the aspect of service process can save cost and enhance performance.
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