他们非常愿意倾听顾客的意见。
They would very much like to attend to the advice of customers carefully.
第二，他们认为他们在倾听顾客意见上已经做得够好的了。
Second, they believe that they already do a good job of listening to their customers.
我们会以个体的形式倾听并反映每一位顾客的要求，并建立个人关系。
We listen and respond to each customer as an individual and build personal relationships.
最后我们应该积极倾听来向顾客表明我们很在意他们。
And third, we should listen actively to show them that we care.
倾听的过程中，你不光能听到顾客说的话，还能感受到他们的语气。
When you listen, you can hear not just the words, but the tone.
倾听的过程中，你不光能听到顾客说的话，还能感受到他们的语气。
When you listen, you can hear not just the words, but the tone.
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