He says the company must become more transparent and accountable, and reconnect with customers.

VOA: standard.2010.02.15

The risk for that is you basically start to compete with every single one of your customers.

这样做的风险是,原来的客户都成了竞争对手。

斯坦福公开课 - 百度CEO李彦宏演讲：全球最大搜索引擎的发展课程节选

They wouldn't be dealing with that They wouldn't--they deal--their customers are companies and they wouldn't do that either.

投行不会卖给你的,他们的客户是公司,他们不会卖给你的。

耶鲁公开课 - 金融市场课程节选

In two thousand seven, officials ordered Comcast to stop interfering with file-sharing programs used by its Internet customers.

VOA: special.2010.04.09

So in a sense the fact that there's a more critical screen, there's more of a careful thought process, the fact that customers are pickier with their money today, all of that really is a chance to make people better.

所以实际上，如果环境更为挑剔，人们的构思过程就会更为严谨细致，现在的消费者花每一分钱都精打细算，这其中产生的是让人们生活的更好的商机。

斯坦福公开课 - 微软CEO-Steve.Ballmer谈科技的未来课程节选

Like any other business, newspapers have to balance their needs with the needs of their customers -- the readers they need to keep.

VOA: special.2009.04.20

They pay you money, we had a lot of very famous, very prominent customers, but all of a sudden, we started to compete with every one of them. It's quite risky.

他们付你钱，那时我们有许多有名的，重量级的客户，但突然间，客户变成了对手，这么做风险很大。

斯坦福公开课 - 百度CEO李彦宏演讲：全球最大搜索引擎的发展课程节选

Another thing is that the customers do not want to take a cyclo with an old man like him driving.

VOA: standard.2010.06.14

"Things happen,mistakes happen. If they're doing a recall, they're open about it with their customers, so I think it's just going to be a temporary setback.

VOA: standard.2010.01.28