The same question was rephrased in another way, without mentioning the word insurance-- they just described it.

同样的问题，但另一种提问方式，没有提到保险这个字眼-,而仅仅是对保险做了描述。

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Usually at the end of an "I'd like" question, you use the word "please"

通常，在“I'd like”问句的末尾，我们会加上“please”，

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