The first phase required them to identify a customer that was not well-served by Merril Lynch, or perhaps a new customer and to profile those customers in terms of their risk and investment profits.

第一个是要求他们找到,未受到美林良好服务的顾客，或者是一个新顾客,并且根据风险和,投资利润对顾客分组。

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As we saw by thinking about the abnormal case, these things can come apart and we can have Phase D.

在异常的案例中，这两者可能会分开，就如D阶段。

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