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And so I thought, hey, what if you sold the product directly to the customer.
我想，嘿，将产品直接卖给消费者怎么样。
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And the customer in front of you in line has so many items to check out.
排在你之前的客人买了很多东西需要结账。
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That was specifically appropriate to me of the needs of this customer group.
我认为这对满足,此客户的需要十分重要。
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And it's not just about listening to the customer.
只听消费者的意见是不够的。
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What you normally do is you go to a dealer and a dealer is someone, a professional, who participated in the auction and bought these up to accumulate an inventory to then sell off to you, the customer.
你通常会去找一些中间商,中间商是专业从业者,他们参与拍卖,积蓄库存,再转销给一般顾客
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The first phase required them to identify a customer that was not well-served by Merril Lynch, or perhaps a new customer and to profile those customers in terms of their risk and investment profits.
第一个是要求他们找到,未受到美林良好服务的顾客，或者是一个新顾客,并且根据风险和,投资利润对顾客分组。
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