But literature can help them understand human conflict, and he says no one has more insight into that than William Shakespeare.

VOA: special.2011.06.06

you gonna be transparent and explainning to people what you need done, because no one can understand completely what you are, as the surgeon, thinking.

同时还需要公正公平地,向周围的人们解释你希望做些什么，因为你的队友并不能,一开始就完全地明白，你作为外科医生时的想法。

普林斯顿公开课 - 领导能力简介课程节选