"Safety and security of our volunteers is absolutely our top priority and we are continually looking at this topic and I have to say that in the last few years we have done an amazing amount of work to try to improve both our systems to support volunteers, to ensure confidentiality and to strengthen their preparedness and training."

VOA: special.2011.03.28

"We have to give them guarantees that we have taken the power not to cut everything but in order to improve."

VOA: standard.2009.03.20