It was hard for him to fully understand what he saw in her expression.

VOA: special.2009.09.05

But the process has helped him better understand where he came from.

VOA: special.2010.06.21

I do whisper the description to him sometimes, though you can see people around don't understand and they're watching us like 'What the ...?'" "'Tell that woman to shut up!'

VOA: special.2010.03.01

He said it helped him understand their experiences.

VOA: special.2010.05.10

"You know you can send all the envoys in the world, you can listen, you can encourage, but I understand all the priorities that he has tugging at him, but I think that that is what it is going to take."

VOA: standard.2010.05.23

"It was like a giant jigsaw puzzle and the more we started to unearth and peel back the onion of who this guy was and what happened to him in the past and trying to truly understand the reason why he would be so obsessed with a specific case once we start to uncover these things about him we realized that once we explain one set of circumstances we needed to go even further with another set of circumstances."

VOA: standard.2010.02.27