Progress is not going to be even. There is going to be a period where it is going to feel very bad still and very uncertain.

VOA: standard.2009.04.05

"The first reaction is to be sympathetic,like,'Oh,wow, these are really sad stories and I feel bad.' And then,the second thing that happens is you look up the crime and you are horrified,".

VOA: standard.2009.10.21