People use a metal call box with a push-to-talk button to connect to a live operator, as Rose Shuman explains: "You just push a button, a big green button, and that will connect you directly to our operators who are sitting in front of computers, and speak your language.

VOA: special.2009.10.12

It's kind of like , where you had side A,side B and you just flipped it over when you wanted to change your mood so to speak.

VOA: standard.2010.06.18