People use a metal call box with a push-to-talk button to connect to a live operator, as Rose Shuman explains: "You just push a button, a big green button, and that will connect you directly to our operators who are sitting in front of computers, and speak your language.

VOA: special.2009.10.12

"It been a very popular feature over the years and this year over 2.5 million people have now clicked on that button.

VOA: standard.2009.03.25