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When you decide to become a front-end consumer-oriented service, you really need to be better than your competition.
当作为前端客户导向型的服务提供商时，就需要做得比竞争者更好。
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At this stage of my career, I’m not to the point where I’m actively finding clients myself.
在我现在的工作阶段，不是要找客户。
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We're selling everyday to hundreds of thousands of customers, and so it is an execution kind of business.
我们每天把产品,卖给成千上万的客户，所以也是重视执行的企业。
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They wouldn't be dealing with that They wouldn't--they deal--their customers are companies and they wouldn't do that either.
投行不会卖给你的,他们的客户是公司,他们不会卖给你的。
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It can be honed but those are some of the skills for a consumer internet company and one that is growing this quickly that is just essential.
是可以通过磨练而得的,但是对于增长如此迅速的,客户导向型互联网公司来说,有一些技能是不可习得的。
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We're building a payment network that can't go down because if we go down, we lose money for one of our users.
我们开发不会走下坡路的付款网络,因为如果我们走下坡路了，我们会会为我们的客户带来损失。
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They pay you money, we had a lot of very famous, very prominent customers, but all of a sudden, we started to compete with every one of them. It's quite risky.
他们付你钱，那时我们有许多有名的，重量级的客户，但突然间，客户变成了对手，这么做风险很大。
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And then there are other client side IDEs we'll also empower you with.
还有一些其他的客户端编辑软件,我们也授权给，你们使用。
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Maybe you have offended a client by inadvertently approaching a subject that is offensive to her.
假设你因为无意地提起一个冒犯了客户的话题而惹恼了客户。
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how well you can communicate to the clients what you're able to do for them
你能否让客户明白你可以提供怎样的服务，
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In principle, you could bill your clients for fractions of a second or fractions of a minute.
原则上,你可以按分钟或者按秒钟,从你的客户那里收取费用
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I think the most important aspect is the relationship between myself and the client.
最重要的一点是正确处理我与客户之间的关系。
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That was specifically appropriate to me of the needs of this customer group.
我认为这对满足,此客户的需要十分重要。
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They cared terribly about the consequences to their clients in the long term from the securities they sold. That ethos, by the time the year 2006 came along, had pretty well disappeared.
他们对于卖出的证券对,客户的长期影响非常重视,而这种风气到了2006年的时候6,已经遗失殆尽了。
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of course, with any business you have the good clients and the bad,
当然，任何行业你都会既碰到很友善的客户也碰到不讨喜的客人，
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the key to great relationships with clients is transparency and being really open,
与客户建立联系的最好方式就是透明化，相互坦诚，
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And that we're servicing the best, brightest, bluest-chip clients in the world.
我们是为世界最好、最有前途、业绩最优的客户服务
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I'm smarter than you. I make more money for the clients.
我比你聪明。我为客户们挣了更多的钱。
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and calling on key customers here in the United States,
拜访美国的关键客户，
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I'm not going to name any company or industries, because they're all our customers and they'd be upset.
我在这里就不说它们的名字了，因为它们都是我们的客户，都会因此而沮丧。
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The risk for that is you basically start to compete with every single one of your customers.
这样做的风险是,原来的客户都成了竞争对手。
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Our competitors were using that to subsidize competing with us in the client market.
我们的对手以它为手段,来增加客户端市场的竞争力。
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Maybe they didn't write down the binomial distribution, but they explained the idea of insurance and it didn't sound right to the typical nineteenth century American woman.
也许他们并不会给客户写二项分布函数,但会向他们灌输保险的理念,但这看起来对19世纪的美国女性,并不奏效
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In your apology, you can explain you did not intend to offend the client.
在道歉的时候，你可以解释你并不是有意冒犯客户的。
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The second objective we had was: we had to sell to the biggest companies in the world.
第二个目标,找世界上最大的公司做客户。
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So I made the decision to switch gear and become a consumer-oriented search site.
所以我决定将公司转型,成为一家客户导向型的搜索网站。
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What Zelizer reported was that some life insurance companies surmounted this problem by changing the pitch, by telling their salespeople, don't try to explain probability theory to these people.
泽利泽发现有些寿险公司,通过改变营销思路克服了这个难题,他们告诉自己的推销员,不要试图给你的客户讲概率论
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So it's often, I think people have a hard time delivering bad news,
有些时候，人们会觉得告诉客户坏消息是很难的事情，
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So for all of our customers who speak Spanish around the world, we now have a community forum where our customers can comment, our people inside the company can present ideas and new things that we're doing.
所以对于我们全世界,说西班牙语的客户来说，我们有了一个社区论坛,提供了评论的平台，公司内部人员也可以,交流新的想法。
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We need to get you straightened up before you visit the client. "What's your problem anyway?"
我们得好好把你整理一下，你才能去见客户。“你究竟怎么搞的？”
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