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When you decide to become a front-end consumer-oriented service, you really need to be better than your competition.
当作为前端客户导向型的服务提供商时，就需要做得比竞争者更好。
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A lot of it is based upon how well you can serve clients, you know, how well you can talk with clients,
这很大程度上取决于你对客户服务得多好，你和客户交流得多好，
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So you sort of have a zero-base budgeting model of, "If we were a start-up, what would we do? How would we organize to deliver value to the customers?"
所以得有一个零基础预算模式，如果我们从头开始，我们该做什么,我们如何组织以带给客户价值“
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If a firm is competing against a customer let's say for a non-prime loan perhaps that assumption is not quite so safe.
如果一家公司在和客户博弈,比如发放说次级贷款,可能假设不是那么完备
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The risk for that is you basically start to compete with every single one of your customers.
这样做的风险是,原来的客户都成了竞争对手。
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Maybe they didn't write down the binomial distribution, but they explained the idea of insurance and it didn't sound right to the typical nineteenth century American woman.
也许他们并不会给客户写二项分布函数,但会向他们灌输保险的理念,但这看起来对19世纪的美国女性,并不奏效
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And then, we're building Web service and a client.
之后我们建起了网络服务和客户端。
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Just get to know people and you're, you almost want to make it as if you're not trying to sell something,
试着去了解客户，你要让人们觉得你并不只是为了卖东西，
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At this stage of my career, I’m not to the point where I’m actively finding clients myself.
在我现在的工作阶段，不是要找客户。
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It can be honed but those are some of the skills for a consumer internet company and one that is growing this quickly that is just essential.
是可以通过磨练而得的,但是对于增长如此迅速的,客户导向型互联网公司来说,有一些技能是不可习得的。
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And then there are other client side IDEs we'll also empower you with.
还有一些其他的客户端编辑软件,我们也授权给，你们使用。
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Maybe you have offended a client by inadvertently approaching a subject that is offensive to her.
假设你因为无意地提起一个冒犯了客户的话题而惹恼了客户。
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how well you can communicate to the clients what you're able to do for them
你能否让客户明白你可以提供怎样的服务，
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I think the most important aspect is the relationship between myself and the client.
最重要的一点是正确处理我与客户之间的关系。
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Because one of our clients asked us to finish our project before the deadline.
因为有一个客户要求在项目截止日期之前提前完工。
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That was specifically appropriate to me of the needs of this customer group.
我认为这对满足,此客户的需要十分重要。
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They cared terribly about the consequences to their clients in the long term from the securities they sold. That ethos, by the time the year 2006 came along, had pretty well disappeared.
他们对于卖出的证券对,客户的长期影响非常重视,而这种风气到了2006年的时候6,已经遗失殆尽了。
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of course, with any business you have the good clients and the bad,
当然，任何行业你都会既碰到很友善的客户也碰到不讨喜的客人，
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the key to great relationships with clients is transparency and being really open,
与客户建立联系的最好方式就是透明化，相互坦诚，
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We're selling everyday to hundreds of thousands of customers, and so it is an execution kind of business.
我们每天把产品,卖给成千上万的客户，所以也是重视执行的企业。
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In principle, you could bill your clients for fractions of a second or fractions of a minute.
原则上,你可以按分钟或者按秒钟,从你的客户那里收取费用
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We're building a payment network that can't go down because if we go down, we lose money for one of our users.
我们开发不会走下坡路的付款网络,因为如果我们走下坡路了，我们会会为我们的客户带来损失。
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I'm not going to name any company or industries, because they're all our customers and they'd be upset.
我在这里就不说它们的名字了，因为它们都是我们的客户，都会因此而沮丧。
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That motivated insurance salesmen to form long-term relationships with the families that he was insuring and to keep them from canceling their policies.
这种机制促使保险推销员与客户,建立起长期合作关系,以防止客户取消保单
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They pay you money, we had a lot of very famous, very prominent customers, but all of a sudden, we started to compete with every one of them. It's quite risky.
他们付你钱，那时我们有许多有名的，重量级的客户，但突然间，客户变成了对手，这么做风险很大。
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In your apology, you can explain you did not intend to offend the client.
在道歉的时候，你可以解释你并不是有意冒犯客户的。
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They wouldn't be dealing with that They wouldn't--they deal--their customers are companies and they wouldn't do that either.
投行不会卖给你的,他们的客户是公司,他们不会卖给你的。
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The second objective we had was: we had to sell to the biggest companies in the world.
第二个目标,找世界上最大的公司做客户。
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So I made the decision to switch gear and become a consumer-oriented search site.
所以我决定将公司转型,成为一家客户导向型的搜索网站。
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So it's often, I think people have a hard time delivering bad news,
有些时候，人们会觉得告诉客户坏消息是很难的事情，
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