The key to doing this second step right is mastering something I call the 'kind truth.
做好第二步的关键是掌握一种我称之为“善意真相”(kind truth)的东西。
Virtually every time I spoke the kind truth, I found that the CEO listened to me and heeded my advice.
每次我都说出“善意真相”，而老板总是会仔细地听取并接受我的建议。
The best approach, the kind truth method, involves honestly empathizing with the manager's situation, and expressing that empathy.
最佳的做法是“善意真相”方式﹐这要求员工设身处地为上司考虑﹐并表达出这种感受。
The best approach, the kind truth method, involves honestly empathizing with the manager's situation, and expressing that empathy.
最佳的做法是“善意真相”方式﹐这要求员工设身处地为上司考虑﹐并表达出这种感受。
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