If guests feel they did not get good value for their money, you share responsibility and should express regret.
如果客人认为他们的钱花得不值，你也有一定责任，应该表示抱歉。
And in case he wants to express regret, he will do it indirectly.
如果他真要表示悔意，他会间接地表示。
Able to apologize and express regret for situation, when appropriate.
适当时，能够为某种情况道歉或表示遗憾。
Express regret when you are not able to give the caller an appointment and try to schedule one on a future date.
当你不能为访者安排预约时表示歉意，并且尽量在将来的某个时间安排预约。
Express regret when you are not able to give the caller an appointment and try to schedule one on a future date.
当你不能为访者安排预约时表示歉意，并且尽量在将来的某个时间安排预约。
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