It's basically a customer service job, answering questions, helping people solve their computer problems, give you a chance to develop your people skills.
这基本上是一份客户服务工作,包括回答问题、帮助人们解决电脑问题等,给你一个培养人际交往能力的机会。
If you aren't satisfied, just write to customer service within 21 days.
如您不满意,请在21天内告知给客服。
The holiday season can be a stressful time to go shopping, with all the crowds rummaging for deals around you. But one thing can make the experience tolerable: quality customer service.
在节假日购物是很有压力的,因为会有一大群人在你周围不停的讨价还价,但高质量的客户服务却可以让节假日购物变得不那么难以忍受。
So, if you want your team to demonstrate a high level of customer service, then tell a story that reveals exactly what customer service means to you.
因此,如果你希望你的团队能够展示高水平的客户服务,那么,你就需要讲述故事能够真正让大家明白客户服务对你来说意味着什么。
So when you reach out to that kvetching blogger you found online, you're engaged in customer service as well as pr, market research, marketing, sales, and product development.
因此,当你找到网上那个满腹牢骚的博客作者,你就是在进行客户服务,同时也是公关,市场调查,市场营销,销售,以及产品开发。
But if you want to increase sales to your current customers and know everything you can about each customer, you should use a true CRM product or service.
但你若想要在现有客户基础上提高销量,或者想要深入了解每一个顾客,那你就应该使用一个真正的客户关系管理产品或同类服务。
When a customer buys from you, chats with your sales rep and maybe returns a product, a true CRM product or service can help you mine this data and use it to know more about your customers.
当消费者从你那里购买产品,与你的销售代表交谈,或者退换产品的时候,一个真正的客户关系管理产品或服务能帮助你记录这些数据,然后通过这些数据来增加对客户的了解。
You might, for example, be certain that women make better customer service representatives than do men. This stereotyping works to give female employees higher ratings, and men lower ratings.
打个比方,很多人觉得女售货员会比男售货员为顾客提供更贴心的服务,这就是女性总比男性有更高几率得到售货员这份工作所形成刻板印象的原因。
First of all, if your deletion process is going to be handled by customer service representatives, do you have the manpower to do so?
首先,如果你的帐号删除程序需要你的客户代表处理,你是否有足够的人力?
Let us know in the comments which of the stores on this list would be your personal pick, or if there's another store which you believe deserves to be singled out for customer service.
你觉得客户服务最好的是哪家,抑或你还有售后服务更好的商家推荐,都可以在评论里告诉我们。
Are you one of those people who dials a customer service line and just keeps pressing zero until you get to talk to a real person?
你是否是这样的一个家伙,拨打客户服务电话,一直按0直到你找到一个真人来对话?
If you work at a true e-commerce company, then the definition of “product” is broadened to include the fulfillment, packaging, customer service and return policies.
在一个电子商务中,对“产品”的定义除了上述四点外,还包括订单履行(fulfillment)、商品包装、客户服务、退换货策略。
You can embed the widget directly on the claimform.html page, thus allowing users to place a call to your customer service reps without leaving the page or stopping the claim creation process.
您可以将该小部件直接嵌入 claimform.html页面中,从而允许您的客户不离开页面或停止索赔创建流程即可拨打客户服务代表的电话。
Measured service. Resource/service usage is constantly metered, supporting optimization of resource usage, usage reporting to the customer, and pay-as-you-go business models.
可度量的服务:资源/服务的使用率随时进行测算,支持资源使用率优化、使用率用户报告以及用多少收多少的商业模式。
A little better bedside manner offering education and choice is far preferable to a simple "you need this" approach to customer service.
像是对待病人一样的态度来提供教导和选择远远比简单的“你需要这个”更受客户的青睐。
It's great that you offer customers an 800 number for customer service, but how do you expect a search algorithm to learn anything about your location from finding 800-555-1212 on your web site?
如果你在客户服务中向客户提供了800电话,那很好,但是你如何去期望一个搜索算法能在你的网站上从800-555-1212这个电话中获取有关你的方位的信息呢?
Perhaps you need to access an existing inventory control system, a legacy customer database, or a mainframe-based security access control service.
或许您需要访问现有的库存控制系统、旧的客户数据库或基于大型机的安全性访问控制服务。
So when you have something important to say about customer service, these airlines, car rental companies and hotels will be far likelier to listen to you than if you were a random customer.
当你需要对客户服务提出重要建议时,这些航空公司、租车公司和酒店更愿意倾听,但如果你只是一位普通客户,这个可能性会低些。
Zeithaml suggests setting a service base line that you provide to every customer, then waiting to see how customers react.
齐森尔教授建议经营者为所有客户设立统一的服务底线,然后观察客户们的反应。
Closing your Amazon account requires you to contact their customer service department to request the account to be closed.
要关闭亚马逊的账户,你需要联系他们的客户服务部,要求账户关闭。
If you substitute "customer service representative" for "the system" above, you will have a reasonably accurate description of what happens when a human walks into the rental office to get a vehicle.
如果你用“营业员”代替上面的“系统”一词,上面的描述就变成了一段对顾客到营业员处预约汽车的准备描述。
Good customer service means giving your users multiple ways to communicate with you, and being responsive to them all.
好的客户服务意味着为您的客户提供多种联系手段及快速的回应。
If you want to run a great company - a company they gives great customer service and delivers a great product and has happy employees and a good bottom line, you occasionally have to fire people.
如果你想管理好这么一家伟大的公司:它能提供优质的产品和服务、拥有快乐的员工、同时还能保持良好的企业道德。
Other areas, such as registration or customer service, are places you might choose to support by purchasing off-the-shelf packages from a vendor or using an outsourcing service.
对于其他方面的功能(比如注册或客户服务),可以选购现成的软件包或者使用外包服务。
You might have to implement a special web service to get the customer reference stored in the domain model.
你可能必须实现一个特殊的Web服务来获取存储在领域模型中的客户引用。
Now, it's up to you to decide how to use these tools in the way that's best for you and your development group. One suggestion for a procedure for customer service is.
现在,如何以最适合于您及您的开发小组的方式使用这些工具就由您决定了。
This year, more and more web sites will allow you to chat directly to customer service people either through chat or video.
在2010年,越来越多的网站可让你通过聊天或者视频直接与客服人员沟通。
Customer Service: Would you like to cancel your membership?
服务员:那么您想取消您的会员身分吗?
Customer Service: Would you like to cancel your membership?
服务员:那么您想取消您的会员身分吗?
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