The four Contact Center career paths defined.
呼叫中心的四种职业道路定义。
How to develop budgets for the Contact Center.
如何制定呼叫中心预算。
Align contact center strategic plan with actual operation.
客户联络中心战略规划与实际运营契合。
Learn the characteristics of leading Contact Center practices.
学习呼叫中心操作的主要特征。
Through understanding of own contact center performance level.
深入了解所掌管客户联络中心的现状。
Hi Chen Yang, Thank you for emailing the Nokia Care Contact Center.
喜陈阳，感激您发送电子邮件的诺基亚效劳联络中心，您。
How to identify job requirements of the four Contact Center career paths.
如何确认四种职业道路的工作需求。
Understanding the job requirements of the four Contact Center career paths.
理解四种职业道路的工作需求。
Learn how the Contact Center interacts with other departments within the company.
学习在公司内，呼叫中心与其它部门是如何相互作用的。
How to develop a motivated Contact Center workforce using rewards and recognition.
如何用奖励和承认激发呼叫中心的劳动力。
Learn techniques and knowledge to manager customer contact center for higher performance.
学习以较高绩效运营客户联络中心的技术和知识。
Understand the need for corporate upper management support in an In-House Contact Center Department.
理解对于公司内部的呼叫中心，公司高层管理支持的需求。
Understand the benefits of initial training and ongoing training for continued Contact Center success.
理解促进呼叫中心拥有持续而长足成功的初期培训及在职培训有何好处。
College degree or above, with at least 1 year experience of telephone collection or banking contact center.
大专以上学历，一年以上电话催收或银行呼叫中心工作经验；
Learn the components in call results tracking reports, generic to all Contact Center call-handling activity.
学习电话结果跟踪报告的内容，与所有的呼叫中心电话处理活动一样。
Learn how to forecast the calling load and how Contact Center sizes effects your tolerance for inaccuracies.
学习如何预计呼叫量以及呼叫中心的规模对你的可接受错误量的影响。
Understand why performance measurements are necessary and how they are used to reach program goals outlined by the Contact Center.
理解为何表现评估是必要的，以及如何使之达到呼叫中心市场活动目标大纲。
Learn how to enhance the Contact Center culture and cultivate agent cooperation through Positive Reinforcement Peer Team Coaching.
学习如何加强呼叫中心文化，以及通过积极的加强型小组指导培养话务代表的合作。
Topics include capacity sizing rules for determining the number of Cisco CallManager and Cisco IP Contact Center (IPCC) servers required.
讨论的主题包括决定所需的思科呼叫管理器和思科IP联络中心（IPCC）服务器数量的容量大小规则。
Learn the key components of an effective training program for each staffing level in a Contact Center or In-House Contact Center Department.
学习针对呼叫中心或公司内部的呼叫中心部门，有效的培训每一级员工的培训方案的主要内容。
Analysis of customer contact information (e-mails, chats, problem tickets, contact center notes) for insight into quality or satisfaction issues.
分析客户联系信息(电子邮件、聊天、problem ticket、联系中心记录)，以洞察质量或满意度问题。
Learn the role of the supervisor and how the supervisor will be an asset to the ongoing development and implementation of the Contact Center plan.
了解主管的角色，及在呼叫中心计划的实际开发和执行中，主管是怎样一种资产。
The school first decide on the length of Contact Center Program to offer, then chooses which of the LABS to include and the number of hours per lab.
学校首先决定所提供呼叫中心教程的长度，然后选择使用哪一种实验室，以及每间实验室使用时间。
Learn how to use the knowledge of each individual's inborn wants and needs and build teams that will develop the culture for success in the Contact Center.
学习如何运用对每一个个体的内在的需要和要求的了解，来建立团队，开发呼叫中心的企业文化促使成功。
Advance reservation for Free Weekend Award stays is required. All Free Weekend Award reservations must be made directly through a Starwood Customer Contact Center.
免费周末假期必须预先订房。所有免费周末假期必须直接透过喜达屋客户服务中心订房。
The center has won five straight "China Best Contact Center", "the Most Influential Brand in the Industry" and "Asia Pacific Customer Service golden award of Excellence" etc.
电话银行中心五度蝉联“中国最佳呼叫中心”，获评“中国行业最具影响力品牌”、“亚太最佳客户服务至尊金奖”等奖项。
Moreover, a customer will be able to connect with the bank's contact center, allowing the bank's customer service agent to see the same thing the user is seeing on their device.
此外，客户还能联系到银行的联络中心，让银行的客户服务代理看到和用户设备上一致的内容。
In addition, the joint solutions will help ensure optimized contact center performance through robust recording and analysis, as well as forecasting and scheduling functionality.
另外，联合的解决方案将通过强大的录音和分析功能，预测和计划安排功能帮助联系中心达到性能最优化。
Connectivity topologies often map to lines of business as well (for example, loan management and contact center), and larger Banks also tend to deploy ESB solutions based on regional proximity.
连接拓扑通常也对应于业务线(例如，贷款管理和联系中心)，而较大的银行也倾向于基于区域上的临近来部署ESB解决方案。
Connectivity topologies often map to lines of business as well (for example, loan management and contact center), and larger Banks also tend to deploy ESB solutions based on regional proximity.
连接拓扑通常也对应于业务线(例如，贷款管理和联系中心)，而较大的银行也倾向于基于区域上的临近来部署ESB解决方案。
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