By listening to a bad example and a good example of service practice, we'll be studying skills that are useful in any industry, no matter whether you are dealing with internal or external customers.
通过服务行业中一个好的例子和坏的例子，我们要学习在很多行业中有用的技巧，无论你是处理内部顾客的抱怨还是外来顾客的抱怨。
You have no power to prevent any of it, but you are definitely involved. Keep listening to the rumors so that you have some warning that something bad could happen.
你没有任何的权利去阻止它的发生，但注定你要被卷入其中。
Thank you for listening – and now if there are any questions, I would be pleased to answer them.
谢谢你们的聆听，如果你们有任何问题，我会很高兴来解答。
If you decide that you going to work hard and listen for two hours, chances are that you will not do extra listening exercises any time soon.
如果你下定决心刻苦练习，每次练习两个小时，那么你在短时间内，很可能不会再做额外的听力了。
If you decide that you going to work hard and listen for two hours, chances are that you will not do extra listening exercises any time soon.
如果你下定决心刻苦练习，每次练习两个小时，那么你在短时间内，很可能不会再做额外的听力了。
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