Deal with an angry customer. Attempt to find solutions to their problems. Arrange assistance.
接待发怒客户，试着找到问题的解决方法。安排援助。
When you help a staff member deal with an angry customer, you have an opportunity to help her learn.
当您帮助同事应对一位生气的客户时，您就有机会帮助她学习一些东西。
I remember becoming angry and yet not knowing how to respond: my rule is never to enter into an argument with a customer.
我记得我变得很生气，但却不知如何是好：我的信条是从不跟任何一个客人发生争执。
I remember becoming angry and yet not knowing how to respond: my rule is never to enter into an argument with a customer.
我记得我变得很生气，但却不知如何是好：我的信条是从不跟任何一个客人发生争执。
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