A series of concepts, frameworks and analytic tools are provided to better understand the management of service operations.
课程提出一系列的概念、框架和分析工具，使能更好理解如何管理服务运作。
A series of concepts, frameworks and analytic tools are provided to better understand the management of service operations.
课程提出一系列的概念、框架和分析工具，使能更好理解如何管理服务运作。
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