If the call is made in English but the hotel greeting is in local language, the caller should at minimum clearly identify the hotel name.
如果来电为英语，但酒店的问候为当地语言的，应最低限度地保证来电者清楚酒店的名称。
How: Greeting must include a salutation (Good Morning/Afternoon/Evening), the hotel name & the operator's name and offer of assistance. All elements must be present in the greeting.
方法：问候须包括打招呼（早上好/下午好/晚上好），酒店名称，接线员的名字和提供的帮助。基本要点为问候须用现在时。
How: Greeting must include a salutation (Good Morning/Afternoon/Evening), the hotel name & the operator's name and offer of assistance. All elements must be present in the greeting.
方法：问候须包括打招呼（早上好/下午好/晚上好），酒店名称，接线员的名字和提供的帮助。基本要点为问候须用现在时。
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