Afterwards, to carries on the thorough discussion of logistics service recovery based on the service failures, proposes the logistics service recovery quality improvement model.
随后，对基于服务失误的物流服务补救进行深入探讨，提出物流服务补救质量的改善模型。
The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.
服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。
Based on those new evaluation thoughts, the tactics of service recovery that can promote service quality are put forward, and operating techniques of service recovery are also discussed.
然后基于对服务质量的新评价思想，提出实施服务补救策略是提升服务质量必然选择的策略以及服务补救策略实施的具体运作技术。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
Complaints focus on a number of scenic spots with low quality of services, poor hotel services, bad travel agencies'service as well as incorrect traffic service, slow service recovery.
投诉主要集中在一些景区景点服务质量低、酒店服务不到位、旅行社未按合同提供服务以及交通不正点、补救措施不及时等问题。
Based on those new evaluation thoughts, the tactics of service recovery that can promote service quality are put forward, and operating techniques of...
然后基于对服务质量的新评价思想，提出实施服务补救策略是提升服务质量必然选择的策略以及服务补救策略实施的具体运作技术。
The Moderating Role of Relationship Quality on Service Recovery Performance;
讨论了一维六质点系统在弹性内力作用下的质点—质点关联。
The Moderating Role of Relationship Quality on Service Recovery Performance;
讨论了一维六质点系统在弹性内力作用下的质点—质点关联。
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