By studying the empirical case of customer satisfaction measurement form Chengdu townsman, the author constructs an index system of customer satisfaction measurement for glass for public traffic.
以成都市居民为测评对象，对公共交通顾客满意度测评进行实证研究，构建适合公共交通行业的顾客满意度测评指标体系。
Based on ACSI and its application to public organizations, this paper offers a design of public satisfaction test model and index system which is appropriate for public organizations in our country.
文章通过借鉴美国顾客满意度指数模型的组织绩效测量方法及其在公共部门的应用模式，结合我国公共部门的特点，设计出了适合我国公共部门的公众满意度测评模型与指标体系。
Based on ACSI and its application to public organizations, this paper offers a design of public satisfaction test model and index system which is appropriate for public organizations in our country.
文章通过借鉴美国顾客满意度指数模型的组织绩效测量方法及其在公共部门的应用模式，结合我国公共部门的特点，设计出了适合我国公共部门的公众满意度测评模型与指标体系。
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