And it provides management with insight into the contact center so they can staff at the appropriate levels, manage agent performance and optimize customer service.
它提供了管理与洞察到联络中心，使他们能够工作人员在适当水平，管理agent的性能和优化的客户服务。
And it provides management with insight into the contact center so they can staff at the appropriate levels, manage agent performance and optimize customer service.
它提供了管理与洞察到联络中心，使他们能够工作人员在适当水平，管理agent的性能和优化的客户服务。
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