The process model of online chat reference embodies the real-time and reactive features, which is one of the reasons why online chat reference is cherished by many librarians and users.
实时参考咨询的过程模式体现了实时参考咨询实时交互的特点，而这一特点正是实时参考咨询备受图书馆和用户关注的原因。
The process model of online chat reference embodies the real-time and reactive features, which is one of the reasons why online chat reference is cherished by many librarians and users.
实时参考咨询的过程模式体现了实时参考咨询实时交互的特点，而这一特点正是实时参考咨询备受图书馆和用户关注的原因。
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